We are currently looking for a Support Worker to join our team.

Support Workers

Passionate About Supporting Your Community? Join Our Team!

Do you feel passionately about supporting people in your community who are experiencing poor mental health?

Would you like to work within an organisation where employees consistently report feeling valued and supported?

No Previous Experience Needed: Full training provided!

About the Role

This role is integral to what we do, and will see you working as part of the dedicated team at our CQC Registered Residential Home in central Tunbridge Wells. Our homes provide a safe and nurturing environment to people who have, or are recovering from mental health issues.

You will not typically be required to provide any ‘personal care’ to our residents. Instead, this role involves working with and supporting individuals with the aim of maximising their independence, integrating them into the community, and helping them to achieve a higher quality of life.

Key Responsibilities:

• Assisting in the planning, implementation and evaluation of residents’ individual support programmes.
• Undertaking or assisting in the preparation of meals, shopping, cleaning, and laundry according to the needs of individuals.
• Developing and participating in recreational activities within and outside the house.
• Developing relationships with residents on a professional basis by providing them with practical, emotional, and social support.
• Developing and maintaining good relations with residents’ relatives, friends and others involved in their lives and their care.
• Assessing, advising and supporting residents in their dealings with outside agencies.

Who Do We Need?

We are looking for a caring and compassionate individual to join our team on a permanent basis.

The role is full time, working 37.5 hours per week on a shift rota basis.

As our home provides support 24/7, you must be able to work some out-of-hours shifts each week, such as early/late shifts, weekends or nights (our nights are sleeping-in shifts).

A positive attitude towards people who experience mental health difficulties, and a willingness to work with them in a residential setting is essential.

Essential Requirements:

  • Positive attitude towards people experiencing mental health difficulties.
  • Excellent communication skills and basic IT proficiency.
  • Full driving license (for transporting residents in company vehicles).


  • Training or experience in mental health support or a Level 2 qualification in social care.
  • Willingness and ability to complete necessary training if not already qualified.

Personal Attributes: 

  • Supportive team player with confidence to share ideas and work creatively.
  • Ability to encourage and empower residents to make their own decisions.

Rewards and Benefits:

  • Competitive Salary: £25,249 per annum, with potential for an additional £3,000* per year in shift allowances. Annual salary review.
  • Generous Leave: 28 days paid annual leave (including bank holidays), increasing annually up to 33 days.
  • Pension: Company pension scheme starting from month three, with increasing employer contributions after the first year.
  • Comprehensive Benefits: Health insurance (for you and qualifying family members), Blue Light discount card, and company sick pay (after probation).
  • Employee Development: Wide range of fully funded in-house and external training options.
  • Convenience: Free on-site parking. Subsidised meals for some shifts.

*Calculated from average gross earnings of full time support workers (2022_23). Shift allowances are payable for nights, weekends, bank holidays and ‘on call’.

Apply Today!

If you are enthusiastic about making a positive impact in the community and supporting individuals with mental health challenges, we would love to hear from you!

Click HERE to apply

Our organisation is committed to safeguarding and will always recruit all personnel in line with Government guidelines, relevant legislation, and any appropriate Regulatory Authorities’ guidance and best practice.

You will be required to complete an Enhanced DBS check for this role.

Who are Crossways Community

We are a growing Tunbridge Wells based Christian charity, with a passion to see better mental health in our community.

We welcome applicants from all backgrounds, regardless of spiritual belief, we simply expect that those in our community will always treat each other with kindness and respect.

Crossways has a proven track record in providing residential care and support for adults with acute mental health issues, giving residents valuable life skills and work experience, and promoting awareness of mental health issues within schools, churches and the local community.

We provide moral and practical support to those in our care, helping individuals to access the services they need, as well as facilitating activities with the aim of recognising potential, encouraging independence, and promoting self-worth.

Our community projects include a successful café, “The Kitchen Table” in the centre of Tunbridge Wells, “Reboot” our mental health awareness programmes and the “Flourish Gardening Project” in Rusthall.

Our vision is of communities where people with poor mental health are not alone, but receive the care, respect and support they need.

We are also proud to be an accredited ‘Mindful Employer’.