Administrator

Passionate About Supporting Your Community? Join Our Team!

Are you a confident communicator with strong admin skills and attention to detail?

Would you describe yourself as organised, supportive and able to effectively prioritise?

Would you like to work for an organisation whose employees consistently report feeling valued and supported?

About the Role

This role is integral to our daily operations, and will see you working closely with the Manager, and the team of Support Workers, at our CQC Registered Residential Home in central Tunbridge Wells. Our homes provide a safe and nurturing environment to people who have, or are recovering from, mental health issues.

This role has a key part to play in that journey, by ensuring all associated administration is completed correctly, on time and with a high degree of confidentiality.

Key Responsibilities:

• Assisting in the preparation of monthly payroll spreadsheets.
• Recording of staff sickness and holiday absence.
• Arranging staff training courses.
• Typing of letters, emails, reports etc.
• Answering the telephone and greeting visitors.
• Stationery ordering.
• Taking and distributing meeting minutes.
• Managing incoming emails and post.
• Assisting with diary management.
• Updating, maintaining and archiving hard and soft copy files.
• Assisting with creation of spreadsheets, mail shots, surveys etc.
• Troubleshooting IT issues.
• Updating noticeboards.
• Updating in-house policies and associated documents.
• Assisting with organisation of house activities and events.

 Who Do We Need

This role is part time, working 22.5 hours per week.

These hours can be spread over three, four or five days (Monday to Friday), but must start at 8.45am on each day, so that the morning handover meeting is attended.

Although you will not be working directly with our residents, you will have plenty of opportunities for interaction with them, so a positive attitude towards people who are experiencing mental health difficulties, and a willingness to work alongside them in a residential setting is essential.

You must have proven administrative experience within an office environment and be capable of working as part of a team, with minimal supervision.

Essential Requirements:

• Excellent English, verbal and written communication skills.
• Excellent working knowledge of MS Windows (Word/ Excel/PowerPoint/Outlook) including the ability to create forms/spreadsheets/mail-shots/surveys etc.
• Ability to recognise and troubleshoot routine IT problems.
• Confident with general office skills, answering the telephone and liaising with colleagues, residents and visitors.
• Able to prioritise, plan work and meet deadlines.
• Able to maintain confidentiality with an excellent level of attention to detail.
• Calm, confident, patient and flexible, good interpersonal skills, and able to work as part of a team, alone and unsupervised.

Rewards and Benefits

• Competitive Salary: £16,542 per annum (FTE = £27,570), with an annual salary review.
• Generous Leave: 28 days paid annual leave (including bank holidays), increasing annually up to 33 days (this is the full time entitlement, which is pro rata’d for part time roles).
• Pension: Company pension scheme starting from month three, with increasing employer contributions after the first year.
• Comprehensive Benefits: Includes health insurance (for you and qualifying family members), Blue Light discount card, and company sick pay (after probation).
• Employee Development: Wide range of fully funded in-house and external training options.
• Convenience: Free on-site parking.

Apply Today!

If you are enthusiastic about making a positive impact in the community and supporting individuals with mental health challenges, we would love to hear from you!

Our organisation is committed to safeguarding and will always recruit all personnel (paid or unpaid) in line with Government guidelines, relevant legislation, and any appropriate Regulatory Authorities’ guidance and best practice.

You will be required to complete an Enhanced DBS check for this role.

Who are Crossways Community

We are a growing Tunbridge Wells based Christian charity, with a passion to see better mental health in our community.

We welcome applicants from all backgrounds, regardless of spiritual belief, we simply expect that those in our community will always treat each other with kindness and respect.

Crossways has a proven track record in providing residential care and support for adults with acute mental health issues, giving residents valuable life skills and work experience, and promoting awareness of mental health issues within schools, churches and the local community.

We provide moral and practical support to those in our care, helping individuals to access the services they need, as well as facilitating activities with the aim of recognising potential, encouraging independence, and promoting self-worth.

Our community projects include a successful café, “The Kitchen Table” in the centre of Tunbridge Wells, “Reboot” our mental health awareness programmes and the “Flourish Gardening Project” in Rusthall.

Our vision is of communities where people with poor mental health are not alone, but receive the care, respect and support they need.

We are also proud to be an accredited ‘Mindful Employer’.